Verification desk

Account verification at Dundeeslots Casino

The Malta Gaming Authority licence requires an identity check before any payout, and the review of your documents usually takes 49 hours.

Start my verification

Licensed in MaltaMGA/B2C/459/2005, regulated by Malta Gaming Authority since 2005

Before the first payout

Know your check before it starts

You finish this knowing who runs the check, how long it takes and where to ask.

Checking party

Dundeeslots Casino Ltd.

Licence

Malta Gaming Authority, MGA/B2C/459/2005

Review time

49 hours

Required by

at the latest before the first withdrawal

Questions

[email protected]

Minimum age

18+

Pass first time

Two uploads, then you wait

Most rejections are a blurred edge or a wrong second paper, and both are easy to avoid.

The account verification area

Log in and open the verification area of your account. Note the three document slots listed there, because sending all of them together is what keeps the review on one pass.

Corners inside the frame?

Photograph the photo page of your passport, driving licence or national ID under even light. Check that all four corners sit inside the frame and that no glare hides the portrait.

Same name on every paper?

Add proof of address and, if you paid by card, a shot of that card with the middle digits covered. Match the name on every paper to the name on your profile.

Quiet while we review

Send the set and leave the account alone; an email confirms each upload. Review takes about 49 hours, and the team replies to a chased message on the same thread.

Nothing missing

Which papers prove which claim?

This is what each upload settles, so you send the shortest acceptable set the first time.

Government-issued photo ID

ConfirmsYour name, face and date of birth

Copy must showFour full corners and a readable date of birth

Proof of address

ConfirmsWhere you live now

Copy must showYour name, full address and a date within three months

Payment card image

ConfirmsYou hold the card you deposited with

Copy must showFirst six and last four digits, middle covered

Get your paper through next time

A cleaner shot next time. A phone camera that will not hold still turns a licence into a grey smear, and a cropped edge hides the very corner the checker needs. Rest the phone on a table and shoot again Fit all four corners inside the frame

Your paper has run out. An identity paper that has already run out tells the checker nothing about who you are today, so it comes straight back. Check the expiry date before you upload Send the newer paper from the same issuer

Match the name on your file. The casino matches the name on your profile to the name on your paper, and a spelling split or an old flat address breaks that match. Compare the spelling letter by letter Send a bill showing where you live now

Must you explain where the money came from?

Running a licensed casino means Dundeeslots Casino Ltd. answers to the Malta Gaming Authority, licence MGA/B2C/459/2005, and that licence obliges the casino to know how players fund their play. The question is a routine duty against money laundering, asked of many players, and it says nothing about your honesty.

Depending on your answer, the checker may ask for any of the following:

Recent payslips from your employer
Bank statements for your account
A tax notice or assessment
Proof of a pension or benefit
Papers for a property sale

When the ask lands

The moments a check can arrive

It answers the worry that the request appears out of nowhere, by showing the four moments it can land.

Your first payout

Your licence demands a verified player before money leaves the casino, so the request lands at your first payout and covers the three papers on file.

Proof of adult age

Sending a photo identity paper proves you clear the 18+ line for this market, and the same upload settles it before play begins.

Trying another payment route

Adding Skrill, Neteller, PayID or a card puts a new name into the chain, so the casino asks for a card image or a matching statement.

Smooth after a big sum

A payment far outside your usual pattern nudges the checker to look closer, and a short source of funds question follows before it clears.

Mid-check questions

Read this before you upload

Useful when a check sits between you and a withdrawal, or you simply want the rules up front.

Why is the casino asking where my money comes from?+

Money laundering rules attached to the Malta Gaming Authority licence make this a standard request for every player who reaches a certain point. It is not a sign that anyone suspects you of anything. Send what is asked and the check moves on like any other.

Which regulator and licence number sit behind Dundeeslots Casino?+

Dundeeslots Casino Ltd. holds a Malta Gaming Authority licence, MGA/B2C/459/2005. The company is registered in Malta under company number C-74287 and operates from Triq il-Kbira, St Julian's. That licence is why identity and AML checks happen here at all.

Do I have to be verified before my first withdrawal?+

Yes. Identity checks must be finished at the latest before the first withdrawal is paid out. The account team may also ask for documents earlier, at registration or after the first deposit, so the wait never lands on payout day.

How are my documents protected once they are uploaded?+

Files travel over 256-bit SSL encryption and stay with the verification team, not with the games floor. Privacy questions go to [email protected], and the team answers any concern about how a record is held.

Will the same papers be requested more than once?+

Often yes, because an identity document and a proof of address carry expiry dates. A newer card, a fresh bill or a name change means sending an updated copy. Existing files on a current document stay on record.

What happens if one of my documents is rejected?+

Ask the verification team which detail failed, usually blur, glare or a missing corner, and send a fresh copy of that single item. Reply to [email protected] with the new file and the check picks up again. Most second attempts clear on the spot.