Before You Play

Keep Control Of Your Play At Dundeeslots Casino

Play from 18+ only; every Dundeeslots Casino account carries deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion options.

Set A Limit

Licensed in MaltaMGA/B2C/459/2005, regulated by Malta Gaming Authority since 2005

Protection At A Glance

Which Protections Come With My Account?

One small table settles the essentials: age, licence, register, helpline and where to ask.

Minimum Age18+

Licensed ByMalta Gaming Authority, MGA/B2C/459/2005

National RegisterBetStop

Gambling Helpline1800 858 858

Limit Questions[email protected]

Toolbox

The Controls You Choose Before You Play

Removes the worry that nothing in the account can hold you back once play speeds up.

What Should I Cap First?

Cap what leaves your account each day, week or month so the money you put in stays inside a figure you picked in calmer moments. Switch it on before a session, not afterwards.

A Loss Ceiling

Stop play when the session's net loss reaches a figure you set in advance. Turn it on when you notice losses climbing faster than the entertainment is worth.

When The Evening Gets Away

A quiet alert tells you how long you have been playing. Having no idea of the clock is the usual reason a short session turns into a long one, so set these first.

Close The Door Behind You

Block your own access to the account for a stretch you choose, for the days when you want the door to stay shut without any debate. Use it when willpower feels thin.

Room To Step Back

A short break from play, requested from your account for as long as suits you, without closing anything. Choose it when you want distance but plan to return.

Two Quiet Minutes

Set Your Limit In Four Short Steps

Answers the worry that protecting yourself takes paperwork or a phone call.

The Profile Menu

Open your profile menu from the lobby and look for the section headed with limits. Nothing is charged and nothing is locked yet, so you can read the options first.

A Cap That Fits

Pick the cap you actually need: how much you deposit, how much you are willing to lose, or how long you stay. One choice is usually enough to start.

Choose The Stretch

Type the figure or the minutes, then choose whether it applies each day, week or month. A figure you would still accept on a bad evening is the right one.

Reopen The Screen And Check

Save the change, then open the limits screen again to see the figure sitting there. Take note of it so your next session starts with the cap already in place.

Notice When Fun Starts To Feel Heavy

Look back over the last month of play. Catching a shift early keeps the choice yours, and a deposit limit set before the next session, or a short pause, is the first step.

Each line below describes a pattern players mention just before they step back.

Playing longer than you planned, most evenings
Chasing a loss with a bigger deposit
Hiding your play from people at home
Thinking about the next session at work
Spending money set aside for bills
Feeling flat when you are not logged in
Borrowing to keep the account topped up

A Safety Line

From Alone At Night To A Real Voice

We keep these contacts beside our own tools, because stepping away should never mean stepping away alone.

National Gambling Helpline

Ring the gambling helpline at any hour of any day for a free, confidential talk, online chat or email, whether you play or you are a worried relative. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Sit in on a peer support meeting run by people who gamble, held across the country; the listing beside this text shows the nearest group. gaaustralia.org.au

National Debt Helpline

Speak to a free financial counsellor about gambling debt on weekdays during working hours; relatives can call for the same help and the link sits beside this line. ndh.org.au

Pick A Short Break Or A Long One

A Few Quiet Days. A short pause parks the account for a set number of hours or days, and you choose it from the tools inside your account. Play stops for that window, then access returns by itself. Ask live chat if you want it switched on with you.

Closed Now, Closed Later. Self-exclusion inside your account shuts access for a long, fixed stretch and cannot be undone early, however you feel about it later. Start it from the account tools; the login stays closed for the whole term.

Who Runs BetStop? BetStop, the national self-exclusion register run by the Australian Government through ACMA, lasts at least three months and up to life. Apply online in about five minutes and you can name a support person. Registered people cannot bet or open accounts with licensed online and phone wagering providers. betstop.gov.au

Six Common Questions

Can A Self-Exclusion Be Lifted Before It Ends?

Most players want to know whether a break or a cap can be undone later, and the answer is calm.

Why does Dundeeslots Casino ask for my date of birth?+

Because play here is for people aged 18 and over only, we confirm your age before your account can be used. The same check supports safer play in a market where gambling harm rules exist. Verified details protect both you and the account.

Can my self-exclusion be cut short once I start it?+

No. A self-exclusion runs for the whole period you chose, and it cannot be shortened by asking support. Removing it early is only possible where the register rules allow it, after the minimum period has passed. Plan the length around the break you actually need.

How do I shut my account at Dundeeslots Casino?+

Email the support team at [email protected] and ask them to close the account for good. Write plainly that you want it closed rather than paused, so nothing is left open to you. Support replies in English, and the closure ends your access rather than resting it.

What happens if I want a different cap later?+

Change it in the same place you set it, inside the account section that handles limits. You choose the new figure yourself, before you play rather than after a loss. Keep the figure one you can hold to on a quiet week, not just a busy one.

What does a short pause do to my account?+

A pause quiets the account: it steps you away for a fixed stretch of time without ending anything permanently. During it, play is not possible, and access returns once the period you chose has run its course. Many players use it as a gentle pause before deciding on anything longer.

Are the same limits available in the mobile version?+

Yes. The account section holding limits opens the same way in the mobile version of the site, so a phone is enough to set one. The figures you choose carry to every device you sign in on. Nothing extra needs to be downloaded to reach them.