Malta MGA/B2C/459/2005+61 2 8326 5681
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Reach A Human

Need To Contact Dundeeslots Casino?

Ring, chat or write to Dundeeslots Casino support, which answers 24 hours a day, 7 days a week, every day of the year.

Get Help Now Trusted since 2005
Paid today
714,001 A$
2,727 Players online
Licensed in MaltaMGA/B2C/459/2005, regulated by Malta Gaming Authority since 2005
Fast payoutsA$28M paid weekly, average withdrawal processed in 23 minutes
Data protection256-bit SSL encryption, audited by SIQ and iTech Labs
Stuck Right Now

Ways To Reach A Real Person

You never wait alone in a queue wondering whether anyone will reply.

Chat To Us Now
Use live chat on the site when a bonus, a game or a login will not behave; a person usually answers within 3 minutes, at any hour.
Start Chat
Should I Put It In Writing?
Send details and screenshots to [email protected] for anything that needs a paper trail; replies usually land within 2 hours, day or night.
Write To Us
On The Phone
Call +61 2 8326 5681 (AEST) when you want a conversation about a payment or a stuck withdrawal; calls are typically answered within 3 minutes.
Call Us
Playing From Australia

Local Number, Licensed Operator, Local Help

Here is the number, the clock, the languages and the safeguards that apply where you play.

Reaching Us

Australian Phone+61 2 8326 5681
Support Time ZoneAEST
LanguagesEnglish, German, Finnish, Norwegian
E-mail[email protected]

Oversight

Supervisory AuthorityMalta Gaming Authority, MGA/B2C/459/2005

Getting Help

Gambling HelpGambling Help Online, Lifeline Australia, Gamblers Anonymous Australia

Details That Speed Up Your Answer

Have these close by before you open chat, ring or send a message.

  • Your registered e-mail address
  • Account username and last login date
  • Transaction reference or receipt
  • Screenshot of the error or game
  • Photo ID if verification is pending
Right Queue First

Department E-mail Addresses

Match your question to one address and it lands with the team that handles it.

Your Account

General support and everyday questions[email protected]
Document checks and verification[email protected]

Money

Deposits, withdrawals and payouts[email protected]

Other Topics

Complaints and formal disputes[email protected]
Privacy and personal data requests[email protected]
Business and partnership enquiries[email protected]
Four Escalation Steps

Take Your Complaint Up A Level

Every complaint gets a paper trail, and the trail ends outside the casino if you need it to.

Clear Details Beat Vague Grievances
Tell support exactly what went wrong, with dates, amounts and any screenshots. A written record starts your case and keeps it moving.
Read The Decision Carefully
Our team then reviews your case and replies with a decision. Expect their verdict to land within two hours.
Escalate To A Manager Now
Still not satisfied? Ask the adviser to pass your case to a manager for a second look. A senior review follows before anything closes.
After Us, The Regulator
Where our final answer leaves you unhappy, you may take it to the Malta Gaming Authority. That route sits outside the casino entirely.
Six Operator Details

Check Our Company Details

After this block you will know who holds the licence, where the company sits and where to write.

The Company

Legal NameDundeeslots Casino Ltd.
Company NumberC-74287 (Malta)
AddressTriq il-Kbira, St Julian's

The Licence

RegulatorMalta Gaming Authority
Licence NumberMGA/B2C/459/2005

Written Contact

Support E-mail[email protected]
Get Answers Without Waiting

Support Details At A Glance

Straight answers in the plain style this casino handles everything.

accountAm I stuck waiting until Monday for support?+
Yes. Our team answers around the clock, every day of the week, so late nights and weekends are covered. Someone is there whenever your question cannot wait.
accountWhere do I find support in my own language?+
Speak with us in English, German, Finnish or Norwegian. Australian players reach us in English on the local line and in chat. Other languages are handled by the same team.
accountDo I need to confirm the casino is licensed?+
Dundeeslots Casino Ltd. holds Malta Gaming Authority licence MGA/B2C/459/2005. That regulator oversees how we treat players. Worth checking before you sign up anywhere.
accountWhere do I track my verification progress?+
Most checks are finished within 49 hours. Send your documents once and the team reviews them in that window. You will hear back by email at the address you registered.
accountWhen will you need proof of who I am?+
Have your full name, registered email and date of birth ready. We never ask for your password, so keep it to yourself. Those few details let us find your account safely.
accountWhere do I go to close my account?+
Ask our team in live chat or by email to shut your account down. We confirm the closure and any remaining balance is returned to you. No reason is required from you.
accountWhere do I send a data request?+
Email [email protected] to request a copy or deletion of your data. State clearly which you want and include your registered email. The team replies within the usual support window.
Know When We Reply

Hours And Reply Speeds At A Glance

Use this when you are deciding whether to wait by the screen or ring straight away.

Live Chat

Chat Hours24 hours a day
Chat First Reply3 minutes
Page Time ZoneAEST

E-mail

E-mail Address[email protected]
E-mail Reply2 hours

Phone

Phone Number+61 2 8326 5681
Phone Wait3 minutes

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