See who qualifies, what to prepare and how long approval takes, so your first attempt at signing up is the only one.
Reach the team any hour of any day when the form will not accept your details or the message makes no sense. Pick live chat, email or phone and quote the email address you registered with.
Pick this channel when you want an answer in the moment and the page is still open in front of you. Have your phone or device to hand and the email address you used, so nothing is guessed.
Choose email for anything involving attached files, screenshots or a long explanation of what happened. Include your full name, the email you registered with and copies of the documents the team asks for.
Call the phone line when you cannot log in at all and email feels too slow. Read out the email address and password reset time, then write down the case reference the team gives you.
Most people stall on the details that must match their ID, so those come first here.
Will my account follow me?. Registering on a phone and then logging in on a desktop changes nothing about the account, because the details live with Dundeeslots Casino rather than on the device. Start the form wherever you have your ID in front of you, then sign in later on a computer using the same email address and password. A passport or licence photographed on your phone travels with the file, so the team sees the same name on both screens.
Gather these five items on the same screen where you intend to register.
How your name is matched. Every field you fill is matched against the identity document uploaded later, so a shortened first name or a nickname creates a mismatch the team must query. Dundeeslots Casino compares your name, date of birth and address with the government-issued photo ID, proof of address and payment card image sent in. Getting it right at the start means those three documents clear in the 49 hours the license allows, without a second round of questions.
Days one to three in a new account. Landing in a fresh account, put a deposit in of at least A$15 and look over the game lobby before chasing anything else. Limits on deposits and losses, session reminders, cooling-off periods and self-exclusion are all waiting in the account settings from day one, so set them while the balance is still small. If gambling stops being fun, Gambling Help Online, Lifeline Australia and Gamblers Anonymous Australia take calls without judgement.
Continue readingThe licence sets these conditions, and knowing them early stops a refusal after you have filled everything in.
Most refusals are not a ban, just a rule you can see and settle once.
The Malta Gaming Authority requires identity checks as a condition of the licence, and they are normally completed within 49 hours.
Registering on a handset. The registration page on a handset carries the same fields as the desktop one, in the same order, so you confirm your email, personal details, country, currency and legal age exactly as you would on a computer. Scroll slowly between sections on a small screen, because a field hidden below the keyboard is easy to leave blank and the form will stall.
Do I need another login?. Details set once work everywhere, since the email address and password you choose at registration serve every screen you later use. There is no separate mobile login to remember and no second profile to keep tidy. Sign in on a laptop with that same email and password whenever you want the wider view of the lobby.
Read these five answers and you will know how each step behaves when something stalls.
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